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R/E/P => R/E/P Archives => The Acid Test => Topic started by: tom eaton on September 14, 2008, 10:08:51 AM

Title: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on September 14, 2008, 10:08:51 AM
Following my thread about my experiences with Symphony, Digital Performer and a Mac Dual 2.7 G5:

http://recforums.prosoundweb.com/index.php/t/24864/2571/

And a recent thread about failing power switches:

http://recforums.prosoundweb.com/index.php/t/24873/2571/


Rick Welin suggested starting a "holding bin" here for user comments on the Apogee AD16x and DA16x units and the various interfacing options available.  I'll start.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on September 14, 2008, 10:23:28 AM
So, I replaced my Radar II/Motu 2408/PCI424 with an Apogee Symphony system.  I'm a die hard mac guy and have been using Performer for more than 20 years.

Installation of the Symphony system was incredibly easy.

I compared the conversion of the Apogee units to my Radar (classic converters), my CraneSong HEDD192, and a MOTU 1296.  I felt the Apogee a/d was right there with the HEDD, which is the best a/d converter I own.  The Radar lacked midrange detail and the 1296 lacked midrange period.

The d/a side was harder.  The HEDD sounded better than any other option.  The Radar "clasic" converters sound great to me.  Absolutely soft on the top end in a way that's pleasant.  The Apogee d/a's (and to some degree the 1296) have the open top end of the HEDD, but don't have the same low midrange, bloom or reality (your choice) of the Radar or the HEDD.  I could see using either the RADAR or the Apogee da16x depending on the project.  I mix analog, so converter sound "pile up" is definitely an issue. No clear d/a multi-track winner for me.

All this digital listening was done with all gear clocked to an Isochrone, and checked out via my hand-made (ooh!) passive monitor switcher and attenuator.

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on September 14, 2008, 10:41:21 AM
The Symphony system.

I need direct, zero-latency monitoring.  The Symphony system can do this if you are using a MacPro and Logic and you keep your buffers at 32 or 64.

That's a pretty specific situation, and one that I am not in.

The Symphony cue mixer (Maestro) allows two stereo zero latency mixers.  For a basics session on an analog console, four direct outputs are insufficient.  I typically need 16 inputs and direct outputs.  Sometimes more.  Radar did 24 quite handily.

Apogee feels that the job of providing cue mixers should lie with the DAW, and Maestro is an intermediate program that operates with Ensemble, the 16x units and Duet.  It's hardware control software as much as it is a cue mixer (or more).

I have had a conversation with Roger at Apogee about my issues with Symphony (detailed in the first thread linked above) and he appeared to be receptive to the notion that Symphony/Maestro could become more comprehensive.  

At the moment, given my computer (the last and fastest dual G5 with an Apogee Symphony PCI-x card in it) and choice of DAW (DP, Nuendo and PTle all get used here), the Symphony system can not give me a direct monitoring solution that works for me.

tom
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on September 14, 2008, 02:19:11 PM


Thanks for starting the thread Tom.

Fire wire and the Apogees:

I am running a AD16x and a DA16x on PC using Nuendo (3) as a main DAW.

Since installation I have been suffering minor bugs as well as some lack of functionality due to the Firewire interface. Had I known there were other interface options (with an RME AES32 pci card) I may have gone that route.

First here are some of the issues we have noted running FW:

1. The DA outputs are offset by two digits:
 
If the daw is setup to output on channels 1+2 you will hear no playback.  The outputs must be set to send out 3+4 in the software in order to get physical outs on the DA's hardware channels 1+2.  This is across all 16 outs... they are offset by 2 digits...

Workaround:
Thankfully this bug also includes adding outputs 17+18 allowing us to setup the software end by relabeling and re-routing the software outs to Apogee's number 3 through 18 (which actually now come out of the hardware on 1-16)

2.  Snap Crackle pop:

Rice crispies. The DA unit crackles upon startup of the DAW or during opening (not closing though) of song "projects" as well as crackling while waiting for the host computer to power off during shutdown.

Workaround:
Hit Mute buttons on the console when making these operations.

3. Dropping WC Sync:

When using FW the units do not have memory of the WC settings and need to be reset manually in the software applet.  They also tend to drop the sync when closing and opening another song/project.

Workaround:
Always check the WC light on the DA before hitting record. Tell the client to wait a sec, hit mute on the board to avoid crackles, change the setting on the software... continue the session.

4.  Can't set the input levels when running on FW:

Due to running the FW option the cards cannot be calibrated to run levels other than the the default.  IIRC they default to -20 and I would REALLY like to change to -18 to better accommodate my system. (2 db's hotter please)

5. Metric screws on the d-subs:

Minor gripe: The D-Subs on the converters use metric threads... I purchased my d-subs from digi to save some $ and found them incompatible with the Apogees due to the fact Apogee uses metric threads... Apogee was kind enough to send me some metric screws.

In Closing:

I contacted Apogee within days of my purchase and gave them this bug/gripe list.  I talked with Brett and Jay in their tech dept. who were very friendly and helpful.  Jay set up a machine running the same config as me and confirmed he could replicate this behavior at their shop on a similar system. He said they would pass the info on to the engineering dept the following Monday.  This was in January, it is now Sept. No word on how that went.

I would like to state that I am pleased as punch with the quality of the hardware, and that I am putting up with these bugs due to the fact the converters sound awesome.  I also feel that Apogee is a good company and stand behind their products 100% My only motivation in posting this is to help others decide which interface suite them best.  Had I known the was another PC option with the RME AES32 card I would have probably gone that route.

Great hardware. Need to hire better coders…



Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on September 14, 2008, 02:50:39 PM

Power Switch Issues:

Many have been reporting issues with the power switches not functioning, or becoming intermittent.  

My units are starting to get intermittent in this regard as well.  I plan to open the boxes and set the internal jumpers so that the units power up when they see AC at the cord.

Perhaps a recall or service bulletin is warranted.

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Andres Gonzalez on September 15, 2008, 10:43:10 AM
Here is another issue with Apogee converters.

The little stand-offs they use are VERY poor. There are 2 places where these stand-offs are used. (1) they are used to connect the db25 connectors to the back of the unit. The metric screws on the d-subs screw into these stand-offs. (2) to secure the digiHD card into the options slot on the main circuit board.

When I installed the digiHD card, I used a small hex hand tool to secure these stand-offs. I did not use very much pressure but the stand-off broke off leaving the screw part of the stand-off in its receptacle. Consequently, I was VERY careful when I install the 2nd digiHD card--again, the stand-off broke off. The same thing happened when I install the cables on the back.

After 3 broken stand-offs, I used only my fingers to secure them. When I was at AES last year in NYC, I mentioned this to Apogee but I do not know if they have changed the stand-offs they supply with their products. These stand-offs appear to be aluminum, but I know there are other harder metal stand-offs available.

-Andres
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on September 15, 2008, 12:28:11 PM
I have both 16Xs and a Rosetta 800.  The Rosetta seems to have a different power switch, where I have not experienced this problem.  The power switch continues to be a problem, even though I have had them replaced, in the 16Xs.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: marcel on September 16, 2008, 10:32:35 AM
I was wondering about that, too.  I've had one of my Rosettas for going on 6 years without issues (mind you, it rarely gets turned off).  I'm about to buy a AD and DA-16x, so I'll be sure to switch to the 'always on' jumper setting right away...

Funny that the cheaper box would have a better switch...  Must be a physical layout issue.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: marcel on September 16, 2008, 02:38:52 PM
The little doors on the TOSlink I/Os break out pretty easily, too.  But that's not really specific to this product, rather they always seem to be cheap, flimsy plastic.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on September 16, 2008, 04:14:33 PM
I forgot to point out something very important with the 16Xs: VENTILATION.

Make sure you have space between your units, as well as ventilation.  These will get hotter than any piece of gear in your studio, pretty much.  


http://homepage.mac.com/jjblair/.Pictures/Photo%20Album%20Pictures/2004-05-04%2010.26.23%20-0700/fffdawweb.jpg
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Fibes on September 16, 2008, 05:09:40 PM
Wow, given the fact that I send individual channels to personal headphone mixers quite often I'm saddened to hear that they don't have that issue worked out as well as what I'm used to on what some would call a Prosumer card: The MOTU HD192.

Keep me in the loop Tom, I'll take any info offline...



Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on September 30, 2008, 07:12:58 PM
If anything does come of the requested Maestro/Symphony overhaul... well, I had hoped they would have commented here already... but if anything does come of it, I'll post here.  

I think the specific attention I got was more of the "put out an internet fire" type.  

There has been no follow up, no particular concern about HOW I'm making it work... nothing at all since Roger called me on the September 13th.

As it stands, Symphony is useless for me, and apparently for most people not using Logic.

tom

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on October 03, 2008, 01:30:17 PM
tom eaton wrote on Tue, 30 September 2008 16:12

 well, I had hoped they would have commented here already...



Yes, it was my sincerest hope that Apogee would participate in this thread.  It would be good for them to get some real world user feedback on their interface options. We could help them better understand users needs. Confused

Perhaps we can get the thread title changed to "Issues with Apogee Interface Options"

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on October 06, 2008, 03:07:18 PM
Getting ready to shell out for two RME cards so I can use my Apogee converters with my G5.  Not at all what I expected when I got on the Symphony boat.

edit:  or, after some pondering... perhaps four motu 2408mkIII units running s/mux for 48 i/o at 96k via my one motu pci424 card.  that would keep me using the motu cue mix software which I like.  

this is way more complicated than it should be.

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: 0dbfs on October 06, 2008, 03:49:50 PM
tom eaton wrote on Mon, 06 October 2008 15:07

Getting ready to shell out for two RME cards so I can use my Apogee converters with my G5.  Not at all what I expected when I got on the Symphony boat.

edit:  or, after some pondering... perhaps four motu 2408mkIII units running s/mux for 48 i/o at 96k via my one motu pci424 card.  that would keep me using the motu cue mix software which I like.  

this is way more complicated than it should be.

t



I think the RME HDSP 9652 needs a daughterboard for three adat I/O's and wordclock. With the base HDSP9652 you get two ADAT I/O's, a couple MIDI I/O's, and no wordclock I/O....

If you plan to clock the system via WC I would confirm the design, requirements, and available slots in your G5.

Of course the benefit of the 424 card is that it uses a single card and the audio wire connections. Plus, it sounds like you already have the 424.

Cheers,
jonathan
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on October 06, 2008, 04:23:19 PM
I don't think TotalMix can run across different PCI cards... so it would seem that unless I go MADI the RME system won't really do what I want, which is 32 ins and outs at 96kHz route-able one to one input to output.

I do have the MOTU 424 card, and strange as it seems, that may be the ONLY way to do what I want.  The card actually would support 48 inputs and outputs at 96k through one instance of MOTU's CueMix software.

And yes, entire system clocked externally to an Isochrone.

The things you discover!

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Tomas Danko on October 07, 2008, 07:37:10 AM
There are RME solutions where you can get lots of channels and it all merges inside one single TotalMix.

However, since you've already got the MOTU 424 I'd suggest going that route. It will hopefully do what you need it to do, it will cost less, and you're already familiar with it.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on October 07, 2008, 09:14:15 AM
Tomas Danko wrote on Tue, 07 October 2008 07:37

There are RME solutions where you can get lots of channels and it all merges inside one single TotalMix.


For the record, are you talking about MADI?

I did consider that route.

tom
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Tomas Danko on October 08, 2008, 10:15:48 AM
tom eaton wrote on Tue, 07 October 2008 14:14

Tomas Danko wrote on Tue, 07 October 2008 07:37

There are RME solutions where you can get lots of channels and it all merges inside one single TotalMix.


For the record, are you talking about MADI?

I did consider that route.

tom


Yes, MADI will give you the highest channel count among the RME products.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Andres Gonzalez on October 24, 2008, 07:06:37 PM
This is perhaps a bit out-of-place in an Apogee 16x care and feeding thread--but I wanted to relate my experience with Apogee support because that is pertinent to this thread.

I upgraded from PT HD 7.1 to 7.4 because I had a project come in that was a 7.4 session and my rig would not read it properly (they did not render some elastic time tracks). Consequently, I needed to upgrade PT to 7.4.

After 7.4 was installed, PT would not recognize my Rosetta 800 and my AD-16X. Turns out that the X-HD cards in the converters needed the firmware updated also to work with PT 7.4.  So, I tried to update the firmware as per Apogee's normal process (downloading a new firmware image to the X-HD cards via MIDI) but had nothing but problems--nothing seemed to work.

So, I called Apogee support and they said just send in the X-HD cards. I sent them in, and they updated the firmware in both cards, and sent them back to me WITHIN ONE DAY, sent them back FedEx NEXT DAY AIR, NO ADDITIONAL CHARGE TO ME, and I was back in business.

I must say, Apogee support is great. The support engineers were knowledgeable, friendly, easy to work with, and their turn around time wonderful. Needless to say, I will buy from Apogee again.

-Andres
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on October 28, 2008, 01:03:27 PM
Apogee does indeed have first rate support.  That's part of why I've been buying their products for 14 years,
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: bushwick on October 29, 2008, 02:40:26 PM
I've just recently made the berg switch inside the units as I couldn't get some of them to come on. I kinda of like the ease of one switch flip turning everything on or off.

j
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on January 31, 2009, 08:48:24 AM
Another thread about integrating the 16x units with RME cards:

http://recforums.prosoundweb.com/index.php/t/26716/2571/

Trying to keep this thread up to date!
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Phil Mayor on January 31, 2009, 05:38:12 PM
ha..just spotted this thread. I have the dreaded DA/AD16x switch problem too.. Confused
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on March 05, 2009, 07:51:04 PM
Windows will no longer be supported as of 2009.

http://www.eqmag.com/article/apogee-discontinues-windows/feb -09/93403

Nice.

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: marcel on March 06, 2009, 11:22:54 AM
My 192k Rosetta 800 has started to develop the dreaded switch problem, too.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on March 06, 2009, 11:55:59 AM
If one is going to change the internal jumper so that the units power on at mains application...

Is this something in the manual, or is there a special technique, or extraordinary knowledge required?


Edit: Thanks Tom!
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on March 06, 2009, 12:11:56 PM
It's in the manual, not tricky at all.  

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on March 06, 2009, 01:53:36 PM
compasspnt wrote on Fri, 06 March 2009 08:55

If one is going to change the internal jumper so that the units power on at mains application...

Is this something in the manual, or is there a special technique, or extraordinary knowledge required?



Yes,  Page 13 of the manual.  It's a simple computer style jumper that is popped off and placed back on the adjacent pins. It is about center of the motherboard... I think its the only jumper on there... I just did mine a couple of weeks ago and it works great.

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on March 06, 2009, 02:11:38 PM
Excellent.

Now I just need some of those silly metric screws!
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on March 06, 2009, 06:14:07 PM
compasspnt wrote on Fri, 06 March 2009 11:11


Now I just need some of those silly metric screws!



Apogee sent me some by mail at no cost when I asked them "what was up with that"  CALL: 310 584-9394 - Jay is a nice guy in support and will drop some in the mail for you same day prolly


Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Phil Mayor on March 07, 2009, 07:53:06 PM
Phil Mayor wrote on Sat, 31 January 2009 22:38

ha..just spotted this thread. I have the dreaded DA/AD16x switch problem too.. Confused


I just did the jumper on mine bypassing the switches..Kind of sucks though that both my AD and DA have flakey switches.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on March 13, 2009, 10:23:45 PM
http://www.apogeedigital.com/newsletter/macpro-compatibility 0309.html

Now approved for the new Mac pros.

My units are less than a year old and power switches are flaky.  My AD16x sometimes refuses to recognize the "down" button required to get it to sync to external clock, too.  At least the things sound good.

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on March 16, 2009, 03:30:30 PM


Ok here's an update on my system.

I should note at the outset that Apogee know of this thread and I have asked their management/sales to comment. It has been many weeks....

A couple of weeks ago I threw out the completely flaky Apogee Firewire Interfaces (see earlier in the thread for complete details on the FW issues)and replaced them with RME's AES32 Interface Card.

I can report back that this system is the way to go for attaching your PC to Apogee AD/DA16x's.  I have 100% rock stable operation and after running it real hard for two or three weeks it has shown stability that can be considered pro level. (Unlike the Apogee FW interface) No glitches of any kind.

As far as my communication with  Apogee has gone:  I had several conversations with a company employee who tried to get the upper echelons to acknowledge the situation to no avail.  The contact when pressed regarding the FW interface (in relation to the AD/DA16x's) confessed that they had never been able to set up system that ran stable on a PC.  Yet they (sales dept) have no problem recommending this system. So they are aware that the system is flaky yet sell them anyway.  

He went on to say that they had not had 100% success running the FW interface on Macs either.  In short, I asked them to provide me with specs of a machine that they had tested that works and they could provide none.  In fact he stated that they do not plan to update the software beyond where it is now (Windows service pak 2) when we have progressed to SP3or4 as far as I know. So even though you cannot buy a windows machine with the correct operating system, they continue to sell these cards to be used with Windows....

I sent a request to have my money refunded due to the fact that they know the system is faulty and got no response. I sold the cards at a serious loss on eBay and lick my wounds.

It has been stated that Apogee provide good support, and I agree from the standpoint of the tech/service dept. who were very forthcoming (when pressed)... Although I cannot say the same of the sales or after sales / management.  The proper thing to do would have been to admit the issue and refund my money IMO.  

(Kind of reminds me of the switch issue... apparently no plan to remedy that either) (And no admission they have an issue)

PS:  If your planning to run the RME AES32 card as an interface you will need to have custom cabling made up.  The RME card uses Tascam pinout and the Apogees use a proprietary pinout... Thus the cables need to be loomed and cross-wired to match. As well as having metric screws and AES plug on one end, and Imperial on the other end. I had mine made up by Radial engineering here in Vancouver.  Ryan was my contact there, and I asked him to save the schematic that we came up with in case future orders come in due to this thread.  You can contact me and I will pass along contact info to Radial.

Hopefully my costly adventure will save others $ pain and grief!

Thanks Apogee







Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on March 16, 2009, 08:59:51 PM
Ugh.  Thanks for the update, Rick.  I still haven't pulled the trigger on a rig to support all my 16x units with 1:1 input-output monitoring.  

Bottom line: Apogee converters sound great.  Apogee interfacing stinks.

I would love for some positive stories to be in this thread.
 
Anyone?
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: marcel on March 17, 2009, 11:42:15 AM
Anyone have any experience with the X-HD cards, which allow direct interface to PTHD?  I was hoping to go this route later this year but if they're as sketchy as the X-FW and Symphony stuff I may have to re-think.  JJ, you're not using PT interfaces, are you?  Or are they just hidden in your rack pic?
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: KB_S1 on March 18, 2009, 01:16:04 PM
marcel wrote on Tue, 17 March 2009 15:42

Anyone have any experience with the X-HD cards, which allow direct interface to PTHD?  I was hoping to go this route later this year but if they're as sketchy as the X-FW and Symphony stuff I may have to re-think.  JJ, you're not using PT interfaces, are you?  Or are they just hidden in your rack pic?


I have used them on a couple of occasions.

Each time was a case of simply swapping the PT card-Interface cable from the existing studio setup to the Apogees.

The I/O setup when PT was opened reflected the change, reporting a pair of 192s to be attached.

I took my time with it and all worked well.

These were only short term setups, a couple of days at a time and I encountered no problems.

It was on a Mac G4 both times.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: kats on March 22, 2009, 08:11:35 PM
rankus wrote on Mon, 16 March 2009 19:30




Hopefully my costly adventure will save others $ pain and grief!

Thanks Apogee



For what it's worth, we put in a new HD system at the studio and were going to go with the apogee ad/da16's converters. Including another Rosetta 800 plus HD-LT cards to make it 24 in and out it would have been about 10k (CDN). But after reading the power switch headaches and other stuff, I couldn't bring myself to pull the trigger. So we kept our RADAR system and just bought the digital 192's to interface with it.

The types of problems related on this thread are very unprofessional IMO. You cannot run a studio this way.


Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on March 23, 2009, 01:46:20 AM
Sorry I missed your question, Marcel.  I have the cards installed in my converters so that I can connect them directly to my PTHD cards.  Works flawlessly.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: BrianS on March 23, 2009, 09:58:42 AM
J.J. Blair wrote on Mon, 23 March 2009 01:46

I have the cards installed in my converters so that I can connect them directly to my PTHD cards.  Works flawlessly.


Same here. No problems.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on April 06, 2009, 05:27:23 PM
I went and visited Ed Cherney last week, and he had just had his switches replaced.  I don't know if they are using a switch that will not have that problem again.  I finally broke down and just switched the jumper literally 5 minutes ago.  

BTW, does anybody know if Apogee is running the op amps in these units at Class A?  That would account for how hot these stupid things get.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Steve Hudson on April 06, 2009, 05:33:21 PM
BrianS wrote on Mon, 23 March 2009 08:58

J.J. Blair wrote on Mon, 23 March 2009 01:46

I have the cards installed in my converters so that I can connect them directly to my PTHD cards.  Works flawlessly.


Same here. No problems.


Ditto. Four converters (2 of each), four HD interface cards, never had any down time.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: ryan streber on April 06, 2009, 09:25:30 PM
2 AD16Xs, 1 DA16X, 1 Rosetta, all with XHD cards, all with no problems for over a year and a half now.  I had a few issues in the beginning caused by "user error," but after that was resolved, I've been a happy camper.  
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Fibes on April 12, 2009, 03:09:06 PM
I was thinking of upgrading my studio to AD16X x 2 and using them in the field for remote stuff, is anyone using them with the firewire or express card interface with success?


Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on April 12, 2009, 04:35:46 PM
Rick Welin (Rankus) has had a hell of a time with the firewire stuff... read his posts in this thread.  I also would be interested in Symphony mobile experience.

I must say again that I am really disappointed that Apogee has not chimed in here, even to open a line of communication to a particular person there that folks should call or e-mail.

I wonder who JJ has dealt with there in terms of support?

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on April 12, 2009, 05:58:22 PM
rankus wrote on Fri, 06 March 2009 18:14

compasspnt wrote on Fri, 06 March 2009 11:11


Now I just need some of those silly metric screws!



Apogee sent me some by mail at no cost when I asked them "what was up with that"  CALL: 310 584-9394 - Jay is a nice guy in support...



Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on April 12, 2009, 10:25:24 PM
Thank YOU!  I don't know how I missed that.  Did you do your power switch mod?

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on April 12, 2009, 11:49:40 PM
Waiting to get the metric screws to do it, and kill several birds with one stone.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Fibes on April 13, 2009, 10:59:48 AM
After reading this thread and watching issues with a Prism dream system I'm wondering if there is ever gonna be a good mobile system for me that will work in the studio as well.

Tom,

I guess MOTU Cuemix is hard to beat isn't it? You'd think Apogee could but...
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on April 13, 2009, 02:46:28 PM


Hey Kevin (Fibes) you may want to call Jay at Apogee, at the support number above.  He does installations of Apogee systems and may have some suggestions for you.  He's the one that got me onto the RME interface as he had done a few installs with that setup.  He may have something in mind for portable systems too.

 
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: PookyNMR on April 15, 2009, 02:10:47 AM
Fibes wrote on Mon, 13 April 2009 08:59

After reading this thread and watching issues with a Prism dream system I'm wondering if there is ever gonna be a good mobile system for me that will work in the studio as well.

Tom,

I guess MOTU Cuemix is hard to beat isn't it? You'd think Apogee could but...


For a good mobile system, Metric Halo products are hard to beat.  There is a reason Apogee copied them.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on April 15, 2009, 08:45:04 AM
If Apogee wanted to copy Metric Halo there would be a mixer that was usable in one of their products. And great processing.

If you already own 16x units I don't know what the best mobile interfacing option is.

And yes, the MOTU cuemix software with the 424 is a great thing, but the key to it is the mixer built onto the PCI card... and that's the thing that Apogee doesn't do.

I don't think most people realize that the MOTU card has a separate stereo mixer for every output pair containting every available input.  It's a huge matrix mixer in a very tidy little package.  It's amazing how UN-daunting my 28 in x 44 out cue setup is.

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Fibes on April 15, 2009, 11:30:42 AM
I know someone who was beta testing the new Metric Halo rig that has yet to be released. It will be killer once they get it flying but he even dropped it for a Prism system that I've witnessed be as persnickety as they come.

Tom, I agree the MOTU Cuemix system rocks although the cascading of 8 channel units (my 3x896 HD remote rig) via aes because of firewire limitations is a pain. The Prism has the same limitation although they insist it works like a 424 card.

I'll keep saving money and hopefully Apogee will be ready for prime time by the time I get the scratch.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on April 21, 2009, 08:26:36 PM
I just got an e-mail from Lucas at Apogee:

"Just an update on the status of the switches. We located a more heat resistant version and they are on order. So probably somewhere next week we'll have them. I'll let you know when they're in and we can set you up for a replacement."

In case anybody wants this route, now you know they have dealt with the issue.  I think the clue was that the Rosettas use the same switch without problem, but do not get nearly as hot as the ADA16Xs, so heat resistance was the obvious answer.

Goddamn those units get hot!  Some op amps are being run class A, as I learned, and that makes it even hotter.
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on April 21, 2009, 08:53:38 PM
I'm sure they'll be notifying all registered owners.  Ha ha ha.

t
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on April 22, 2009, 07:16:07 PM
Oh, yeah!  A recall!
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: BiasRocks on April 28, 2009, 11:27:48 AM
J.J. Blair wrote on Tue, 21 April 2009 20:26

I just got an e-mail from Lucas at Apogee:

"Just an update on the status of the switches. We located a more heat resistant version and they are on order. So probably somewhere next week we'll have them. I'll let you know when they're in and we can set you up for a replacement."

Goddamn those units get hot!  Some op amps are being run class A, as I learned, and that makes it even hotter.



Cool, (pun intended) Smile

I just sent my AD16-X back to Apogee because the damn thing went bonkers and lost it's mind (EPROM) when I powered it up with that flaky switch.

Hopefully they'll put one of those new improved ones in there and all will be right again.

Mark
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: cerberus on April 29, 2009, 12:30:55 PM
i love the duet... did i say that already?  according to apogee, it specs
as well or better than a rosetta and they claim it is much better
sounding than a mini-me.  (due to it's simplicity and because
it contains "newer generation technology"). i got rid of the
breakout cable for obvious reasons. a superb value
assuming one only needs 2 outputs. portable too.
downsides: duet/ensembe will never work with
windows os. firewire (400) can be dodgy if
one is reliant on fw hard drives.
but mostly for me, it's been
smooth running.

the sound is  somewhat forward  in the midrange (the conventional wisdom),
but one will hear loads of important details that no other 500.
converter/interface will reproduce. of course all of the
highest end gear is -colored- it's in the best gear
that one can really notice... this device has
a "silky character" to me. i'm very used to
it by now. i can count on my duet.

oh, and that knob is -not- a potentiometer!

jeff dinces
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: PookyNMR on April 30, 2009, 12:46:04 PM
tom eaton wrote on Wed, 15 April 2009 06:45

If Apogee wanted to copy Metric Halo there would be a mixer that was usable in one of their products. And great processing.


I didn't say they did a good job copying it.  Wink
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: seedyunderbelly.com on May 04, 2009, 08:52:35 AM
Just because it needs saying..

They are still a good option for conversion.

I had the switch failure  and we wired them with the jumper "always on"

Problem done  so in effect they come with a surprise and a task but they do not repeatedly halt any party-  

Of course it is unpleastant  but I want to state that it is still a fine option.  xj
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on May 04, 2009, 09:35:08 AM
Yes, I would say still the best quality option for multitrack conversion (relative to any reasonable cost).

I think Jay is sending me some of those screws, and then I will also do the jumper option.

Don't want to do it yet, because I have the DB-25 I/O cables carefully held in position with multiple tie-wraps, so they don't just "suddenly disappear."
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: tom eaton on May 04, 2009, 09:37:58 AM
Agreed, I think there is a reason we all deal with the other issues.  It does finally come down to the fact that they sound great.

tom
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: rankus on May 04, 2009, 02:27:01 PM
tom eaton wrote on Mon, 04 May 2009 06:37

Agreed, I think there is a reason we all deal with the other issues.  It does finally come down to the fact that they sound great.

tom


As one of the most "vocal complainers" I agree completely.  They will always be in my rack for sure.  

Just wish they would fess up about those X-Firewire cards though.

Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Fibes on May 04, 2009, 03:42:34 PM
Understood, I just can't risk an upgrade to my mobile rig being a complete loss. I WANT THESE TO WORK!
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Nacho on May 05, 2009, 11:36:17 AM
Hello Guys,

I have been using the AD and DA 16x for a while now (maybe 2 years) with the HD card in them.  
The HD card came installed inside the AD and DA by the guys in Mercenary (thank you guys!!!!) and I haven't had much issues about them.

The only real complaint I have besides the metric screws (which I found a way, like Mr. Manning to make the DB25s "stay" in place) is that when running the Apogee's in Standard Routing (so PT sees them as one 192 so you can make hardware inserts), sometimes PT doesn't locate them properly and if its ran in the Advanced Routing, sometimes the order of the units change, meaning that PT sometimes thinks that the DA is connected first than the AD and vice versa.  But thats probably because I have the jumpers set to always on and I guess it just depends on the order the units power on.

Changing to another Apogee Converter...

I do have a complaint about the FW stuff.  A friend of mine bought one of the mini-DAC for his PC.  Even though it says it works with windows, IT DOESN'T.  The XP wasn't able to detect the FW interface of the mini-DAC.  We tried it on my mac and it worked flawlessly.  My friend had to run an M-Audio Fast Track Pro (LOL) and take the SPDIF output from it and plug it into the mini-DAC.

I do have to say, the converters on the mini-DAC sound really good!.  That's why it's worth to have the M-Audio just running the info digitally to the Apogee.  
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: J.J. Blair on May 10, 2009, 06:35:50 PM
Nacho, is there a driver you have to download to get it to work with Windows?  that's usually the case to get ANYTHING to work with Windows.  
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: Nacho on May 10, 2009, 10:57:30 PM
J.J. Blair wrote on Sun, 10 May 2009 17:35

Nacho, is there a driver you have to download to get it to work with Windows?  that's usually the case to get ANYTHING to work with Windows.  


The driver was downloaded.  The setup wizard didn't detect the firewire interface of the Mini-DAC.  
Title: Re: The Apogee Converter thread. 16x unit care and feeding.
Post by: compasspnt on May 28, 2009, 10:07:38 PM
Yesterday I received a nice care package from Apogee, with the metric DB-25-holding screws and some new power switches.

For the first time my AD/DA-X cables are solid and tight, and not held up by tie wraps!

Thanks Jay and Apogee guys!

Terry