I had a great experience with Mercenary Audio last week that I wanted to post. About a year ago I bought a pair of Adam S3-A's from them, which have seen nearly constant 7 day a week use since then. The other day,a mysterious crackle developed in one of the tweeters, ( I couldn't point to a catastrophic moment when it happened) and I called them about it. Without any hesitation, Jay at Mercenary sent me a new tweeter that came the next day, I put it in, and the speakers work fine. I sent the defective tweeter back the next day. End of story.
This is the kind of service that is so rare these days, and I appreciate Fletcher and the staff at Mercenary for making it happen.
I contrast this with the fact that Digidesign won't even talk to me about my Mix3 PT system, let alone sell me a replacement part, should something go wrong with a system that was state of the art for them less than 3 years ago....
Thanks y'all
Eric Kilburn
Wellspring Sound
