Hello Chuck,
We had a perfectly pleasant phone conversation after I had sent you the August 24, 2019 email.
Your response and stated willingness to adapt and help Sweetwater become more environmentally conscious had given me hope that you not only understand the consequences excessive packaging presents for our environment, but that you were actively working on reducing it.
It is disappointing to me to realize that you haven't done a thing about it since: you still use the same excessive, non-recyclable packaging for tiny parts as you did before (see photo).
This wastefulness directly contradicts the image you promote of your company as peopled by compassionate individuals who "deliver your order with as much value as possible". Adding over-sized, non-recyclable packaging to landfills is not a value in my life, and hopefully not in any of your customers'.
I had pointed out that DuPont's Tyvek pouches, which come in various sizes, are super-lightweight, close to indestructible, and fully recyclable (DuPont takes them back for free, collected and sent in the mail, in a Tyvek pouch) is but one step forward.
It would be nice for you to get with the program, finally.
Sincerely, Klaus Heyne
Corbett, OR