I get so tired of people saying that "Avid (or Digidesign) deserved it."
This product is absolutely stunning in its depth and professional usability, and they have never made a continuous huge profit from it.
I for one appreciate Protools.
Sure, every company has something we all wish was better, and that is often in the Customer Service realm.
On a similar note, when iLoks first came about, I thought the whole thing was awful, and tried to avoid iLock. Now I really like the portability of my software, as well as the ease of licensing. And moving a license from iLok #1 to iLok #2 for some needed reason is fast, easy and free.
As others have pointed out, hacking is a criminal act.