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Author Topic: No DDP via FTP... WTF?  (Read 9200 times)

blip

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Re: No DDP via FTP... WTF?
« Reply #30 on: December 04, 2009, 07:23:06 pm »

we're having Chris Muth convert all of our Sontecs over to solar power. Very Happy

bblackwood

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Re: No DDP via FTP... WTF?
« Reply #31 on: December 04, 2009, 08:14:16 pm »

Had a client need a master delivered earlier this week, so I called, and while they didn't tell me they wouldn't accept DDP, they stressed over and over that they 'prefer' hard copies.

I have to tell you, for a company of this size to even give the slightest grief over accepting DDP masters is stunning. If this were 1999 I might understand it, but come on!
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Brad Blackwood
euphonic masters

cass anawaty

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Re: No DDP via FTP... WTF?
« Reply #32 on: December 04, 2009, 09:42:00 pm »

All I'll say is that I've had the same issue (it was a couple of months ago, but it was an emphatic "no"), and I hope this gets sorted out throughout the company.
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Cass Anawaty, Chief Engineer
Sunbreak Music, LLC
High Resolution Stereo Mastering
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blip

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Re: No DDP via FTP... WTF?
« Reply #33 on: December 04, 2009, 10:57:30 pm »

bblackwood wrote on Fri, 04 December 2009 19:14

Had a client need a master delivered earlier this week, so I called, and while they didn't tell me they wouldn't accept DDP, they stressed over and over that they 'prefer' hard copies.

I have to tell you, for a company of this size to even give the slightest grief over accepting DDP masters is stunning. If this were 1999 I might understand it, but come on!


Our size is the reason for the delay in taking DDP uploads.

I know it's hard to understand, but our procedures have been in place for years, long before it was feasible to deliver masters electronically, and so we have a system based around physical masters that come in and are labeled and able to be tracked in an 80,000 sq. ft. facilty with hundreds of employees.

We're getting there, but we have to make sure we do it right. We booked almost 200 jobs in a single day recently, all of those masters need to be accounted for.

The overwhelming number of masters we receive are still plain Jane audio discs, so while there is certainly demand for uploading masters from the more professional mastering houses like yourself the truth is we're putting a system in place that will only be used by a small percentage of clients for the foreseeable future.

We deal with some pretty large outside replication companies like Sony, and pretty much across the board they won't accept DDPs via FTP, so I think industry wide the mentality is that the current system works fine and therefore why change it.

I'm definitely an advocate for this happening because I know many of you would find it convenient and you send a lot of work to us. The Soundlab haven't delivered physical discs to our plant in about a year, we're all DDP across the network internally, so I know the benefits of that method of delivery and you can trust that I do want to see a safe, reliable method for our clients to upload masters to us.

Greg Reierson

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Re: No DDP via FTP... WTF?
« Reply #34 on: February 01, 2010, 03:13:41 pm »

I was told again today not to send a DDP.


GR
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Waltz Mastering

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Re: No DDP via FTP... WTF?
« Reply #35 on: February 01, 2010, 03:40:19 pm »

I think they are testing the beta version of their new upload service, and currently  working with a a few  clients in that respect.

Might be worth another try.  Brian would know.
blipski@discmakers.com

urm eric

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Re: No DDP via FTP... WTF?
« Reply #36 on: February 01, 2010, 03:55:41 pm »

Waltz Mastering wrote on Mon, 01 February 2010 14:40

I think they are testing the beta version of their new upload service, and currently  working with a a few  clients in that respect.

Might be worth another try.  Brian would know.
blipski@discmakers.com


Is there a way to get onto that beta list? Though we're UK based we also have US clients and DDP via internet vs physical media via costly Fedex or Royal (slow) Mail can be a deal breaker.

Thanks,

Eric
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Philosophers Barn Mastering
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Peter Beckmann

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Re: No DDP via FTP... WTF?
« Reply #37 on: February 01, 2010, 06:17:34 pm »

Just thought I'd mention that I sent a DDP for replication to discmakers last week using their system.

Worked out fine, a few screens of info to fill in and then was underway.

Really good from my perspective: much much quicker than UK to stateside by Fedex and no courier bills either!


Peter
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Peter Beckmann
Technologyworks
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blip

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Re: No DDP via FTP... WTF?
« Reply #38 on: February 01, 2010, 10:48:28 pm »

Greg Reierson wrote on Mon, 01 February 2010 14:13

I was told again today not to send a DDP.


GR


PM'd you Greg.

blip

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Re: No DDP via FTP... WTF?
« Reply #39 on: February 01, 2010, 11:04:38 pm »

Waltz Mastering wrote on Mon, 01 February 2010 14:40

I think they are testing the beta version of their new upload service, and currently  working with a a few  clients in that respect.

Might be worth another try.  Brian would know.
blipski@discmakers.com


Yes, we are currently testing the beta version of the upload service we've been working on recently. It is currently "live"(but not public) and being used by a limited number of our Product Specialists and Project managers. Right now it is only available if someone internally sets it up, and that is on a case-by-case basis. Eventually this will be a part of our MyAccount site(where clients and Studio Partners track jobs, etc.) and a client or their studio/engineer will be able to upload at will.

I have to stress that I still have a couple of training/demo sessions scheduled with the sales staff prior to this going public, so you may still get some resistance to delivering via upload at the moment.

I will certainly make an announcement here when this is 100% ready!



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blip

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Re: No DDP via FTP... WTF?
« Reply #40 on: February 01, 2010, 11:08:58 pm »

urm eric wrote on Mon, 01 February 2010 14:55

Waltz Mastering wrote on Mon, 01 February 2010 14:40

I think they are testing the beta version of their new upload service, and currently  working with a a few  clients in that respect.

Might be worth another try.  Brian would know.
blipski@discmakers.com


Is there a way to get onto that beta list? Though we're UK based we also have US clients and DDP via internet vs physical media via costly Fedex or Royal (slow) Mail can be a deal breaker.

Thanks,

Eric



There isn't really a beta list Eric. A limited number of our sales staff are authorized to either grant access to the upload service, or have been instructed to ask me to grant access.

You can feel free to contact me if you do need to send a master via upload. I will do whatever I can to help facilitate that process for you.

blip

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Re: No DDP via FTP... WTF?
« Reply #41 on: February 01, 2010, 11:12:29 pm »

Peter Beckmann wrote on Mon, 01 February 2010 17:17

Just thought I'd mention that I sent a DDP for replication to discmakers last week using their system.

Worked out fine, a few screens of info to fill in and then was underway.

Really good from my perspective: much much quicker than UK to stateside by Fedex and no courier bills either!


Peter


Glad you were able to utilize the new system Peter!

bblackwood

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Re: No DDP via FTP... WTF?
« Reply #42 on: March 02, 2010, 02:03:17 pm »

So I uploaded an emergency (rush job) DDP for a client to the Discmakers server over a week ago, just got an email from the client saying "they can't find it", so I logged back in to upload another copy and it's right there in the list of files already uploaded...

They also lost a physical production master that was shipped for another client last month. (edit: just got an email from said client informing me DM is refusing to pay for a replacement master even though they admit they lost it.)

I used to have no problem with clients going to DM, but now I'm rethinking it.

Not sure what's going on in Pennsuaken, but wasting my time because of disorganization is not an endearing quality...

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Brad Blackwood
euphonic masters

Viitalahde

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Re: No DDP via FTP... WTF?
« Reply #43 on: March 02, 2010, 02:18:39 pm »

I'd have similar stories with different plants, but perhaps another time.

But my favourite ones were the guys who said DDP was OK, and after uploading it I got an email asking "What is this and what kind of a software do we need to burn it?".

In the end, it's the mastering engineer who rushes to the rescue.
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Jaakko Viitalähde
Virtalähde Mastering, Kuhmoinen/Finland
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Greg Reierson

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Re: No DDP via FTP... WTF?
« Reply #44 on: March 02, 2010, 02:22:17 pm »

FWIW, I've uploaded DDP to Discmakers a few times in the last month or so without problems. Progress...


GR
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