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Author Topic: Problem with submitting track names via iTunes to Gracenote  (Read 1811 times)

lowland

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Dear All,

A customer has just emailed me:

Quote
I'm having trouble submitting track names in iTunes. When I go to the advanced menu, the option 'Submit CD Track names' is grey and I'm not able to select it.

I'm not an iTunes expert, so does anyone here recognise the scenario? All suggestions welcome.
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Nigel Palmer
Lowland Masters
www.lowlandmasters.com

phonon

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Re: Problem with submitting track names via iTunes to Gracenote
« Reply #1 on: May 16, 2011, 04:06:52 pm »

Hi Nigel,
     I wonder if they have the CD (disc) mounted on the desktop.  One can't submit file names without the CD start and duration times for the fingerprinting to work.   

Cheers,
     Andrew
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Serif Sound Mastering / Dingbat Lacquer Sound Disk
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lowland

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Re: Problem with submitting track names via iTunes to Gracenote
« Reply #2 on: May 17, 2011, 03:20:55 am »

Thanks Andrew, I'll ask.
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Nigel Palmer
Lowland Masters
www.lowlandmasters.com

lowland

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Re: Problem with submitting track names via iTunes to Gracenote
« Reply #3 on: May 17, 2011, 04:47:53 am »

Looks like the CD wasn't visible to the computer for some reason, all is now well.
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Nigel Palmer
Lowland Masters
www.lowlandmasters.com
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